Toimituskäytäntö

1. Order Processing Time
All our orders are processed 24-48h after your order and shipped out within 1-3 business days. After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

2. Shipping Address Changes
If you would like to change the shipping address for your order, please get in touch with us by email: support@decovix.com during the processing period of your order and include your new shipping address. Once the order is shipped, we can’t alter the shipping address anymore.

3. Shipping Methods, Costs, and Delivery Times
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. We provide Standard Shipping for 4,95€ (+ VAT), except:

• Spain (Balearic and Canary Islands) - 19,95€ (+ VAT)
• Island territories (Italy, Malta, Greece) - no delivery

The shipping method and delivery times per region are represented by the following table:

* for shipping out of European countries contact us at support@decovix.com

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or due to the workload of our third-parties logistics company.

4. Shipping Restrictions
Sadly, we are unable to ship your order to a PO BOX or to a MILITARY ADDRESS

5. Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue. If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund. If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

6. Returns and Refunds
DECOVIX will happily accept returns due to a change of mind as long as the request is received by us within 14 days of you receiving the item. The item must be returned to us in the original packaging, unopened, and unused. The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund. DECOVIX provides a 14 day warranty period.
If you would like to issue a warranty claim, the claim should be submitted within 14 days of you receiving the package. The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful. Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days.

7. Customer Service
For questions, support, problems, or warranty claims, please contact us by email at support@decovix.com.